Privacy Policy

Last updated: 2 October 2026

Scope

This policy explains how Nexa Lab handles information connected with nexalabhq.com and enquiries sent to our contact email. It covers this informational website. Products and services linked from the website may have separate privacy policies.

Information you share by email

When you email us, we receive your email address, the name shown with your message, its content and any attachments. We use this information to respond and handle your enquiry. Please share only what is necessary, and avoid sending passwords, payment details or sensitive personal information.

Information used to run the website

Hosting and security providers may process technical information, such as your IP address, browser details and page requests, to deliver the website, prevent abuse and investigate technical problems. This website does not offer accounts, a contact form or checkout. Nexa Lab has not added advertising trackers or visitor analytics scripts to it.

Language preference and browser storage

The website saves your English or Vietnamese language preference in your browser’s local storage so it can remember your choice. This setting is read in your browser; the site’s language feature does not send it to Nexa Lab. You can change the language at any time or remove the saved preference by clearing this website’s browser data. Hosting or security services may use their own technologies to deliver and protect the site.

Service providers and linked websites

We rely on service providers for website hosting, security, email forwarding and email delivery. These providers process information as needed to perform those functions. Email sent to our contact address is handled through Porkbun’s forwarding service and Google’s email service. When you follow a product or external link, the destination website’s own privacy practices apply. Review its policy before sharing information there.

How long information is kept

Your saved language preference remains in your browser until it is replaced or cleared. Email correspondence may be retained to handle your enquiry and keep relevant records. Technical logs and provider-held copies are subject to the relevant services’ retention settings and applicable requirements. Retention therefore varies by the type of information and why it is needed.

Your choices and privacy requests

For questions or requests to access, correct or delete personal information we hold, email contact@nexalabhq.com. Depending on applicable law, other privacy rights may also be available. We will review your request, may need to verify your identity, and will explain any limits that apply. For information shared with a linked product, use the contact details in that product’s privacy policy.

Changes to this policy

We may update this policy when the website or its information practices change. The latest version will appear on this page with its last updated date.